Below are help videos that walk you through using the Omnia application.
Time Stamps:
0:00 Intro
0:50 How to make a call
1:32 Controlling active call Transfer | Hold | Mute
2:38 Blind Transfer | Attended Transfer | Conference Call
6:44 Support
7:04 Building your personal phonebook
7:51 Importing CSV files to your contacts
8:58 Searching custom contacts
9:48 Call Center Software
9:51 Call Queues
10:07 Logging into the queue
11:19 Pausing in the queue
11:43 Logging in Logging out agents
13:09 Listen In | Coach
15:28 Change Avatar
15:46 Light Mode | Dark Mode
15:57 Do Not Disturb
16:19 My Activities (Call History)
17:12 Voicemail
17:35 Faxing
18:18 Send A Fax
19:22 Omnia Operator Panel
20:26 Active Call Table | Listen In | Coach (Admin)
20:10 Support