Below are help videos that walk you through using the Omnia application.
Time Stamps:
- 0:00 Intro
- 0:50 How to make a call
- 1:32 Controlling active call Transfer | Hold | Mute
- 2:38 Blind Transfer | Attended Transfer | Conference Call
- 6:44 Support
- 7:04 Building your personal phonebook
- 7:51 Importing CSV files to your contacts
- 8:58 Searching custom contacts
- 9:48 Call Center Software
- 9:51 Call Queues
- 10:07 Logging into the queue
- 11:19 Pausing in the queue
- 11:43 Logging in Logging out agents
- 13:09 Listen In | Coach
- 15:28 Change Avatar
- 15:46 Light Mode | Dark Mode
- 15:57 Do Not Disturb
- 16:19 My Activities (Call History)
- 17:12 Voicemail
- 17:35 Faxing
- 18:18 Send A Fax
- 19:22 Omnia Operator Panel
- 20:26 Active Call Table | Listen In | Coach (Admin)
- 20:10 Support