Below are help videos that walk you through using the Omnia application.

Time Stamps:

  • 0:00 Intro

  • 0:50 How to make a call

  • 1:32 Controlling active call Transfer | Hold | Mute

  • 2:38 Blind Transfer | Attended Transfer | Conference Call

  • 6:44 Support

  • 7:04 Building your personal phonebook

  • 7:51 Importing CSV files to your contacts

  • 8:58 Searching custom contacts

  • 9:48 Call Center Software

  • 9:51 Call Queues

  • 10:07 Logging into the queue

  • 11:19 Pausing in the queue

  • 11:43 Logging in Logging out agents

  • 13:09 Listen In | Coach

  • 15:28 Change Avatar

  • 15:46 Light Mode | Dark Mode

  • 15:57 Do Not Disturb

  • 16:19 My Activities (Call History)

  • 17:12 Voicemail

  • 17:35 Faxing

  • 18:18 Send A Fax

  • 19:22 Omnia Operator Panel

  • 20:26 Active Call Table | Listen In | Coach (Admin)

  • 20:10 Support

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