Below are help videos that walk you through using the Omnia application.

Time Stamps:

  • 0:00 Intro
  • 0:50 How to make a call
  • 1:32 Controlling active call Transfer | Hold | Mute
  • 2:38 Blind Transfer | Attended Transfer | Conference Call
  • 6:44 Support
  • 7:04 Building your personal phonebook
  • 7:51 Importing CSV files to your contacts
  • 8:58 Searching custom contacts
  • 9:48 Call Center Software
  • 9:51 Call Queues
  • 10:07 Logging into the queue
  • 11:19 Pausing in the queue
  • 11:43 Logging in Logging out agents
  • 13:09 Listen In | Coach
  • 15:28 Change Avatar
  • 15:46 Light Mode | Dark Mode
  • 15:57 Do Not Disturb
  • 16:19 My Activities (Call History)
  • 17:12 Voicemail
  • 17:35 Faxing
  • 18:18 Send A Fax
  • 19:22 Omnia Operator Panel
  • 20:26 Active Call Table | Listen In | Coach (Admin)
  • 20:10 Support

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