Greeting Admins and Queue Managers,

We've just released queue statistics features! 🎉

You can find by navigating to the 'Return To Admin' link and accessing the 'Queues' section under Reports.

You can:

  • View and compare queue statistics

  • View queue events, and track queue call flows

  • View and compare agent activity across multiple queues

  • Export data to csv

View Tutorial Video


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